Website Terms and Conditions

These Terms and Conditions (the “Terms”) govern access to and use of honcooppettreats.com and any related pages,

features, content, communications, and online purchasing services operated by Honcoop Enterprises LLC, doing business

as Honcoop Natural Pet Treats (“Honcoop,” “we,” “us,” or “our”). They also govern orders placed through the Site unless a

separate written agreement signed by Honcoop applies. Please read these Terms carefully before using the Site or

purchasing a product.

IMPORTANT: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, A CLASS-ACTION WAIVER, A JURY-

TRIAL WAIVER, WARRANTY DISCLAIMERS, AND LIMITATIONS OF LIABILITY. THEY AFFECT YOUR LEGAL RIGHTS. SEE

SECTIONS 19 THROUGH 22.

1 Acceptance of These Terms

By accessing or using the Site, creating an account, submitting information, placing an order, or selecting a checkbox or

button indicating acceptance, you agree to be bound by these Terms, our Privacy Policy, any shipping or return policy linked

at checkout, and any additional terms presented with a particular offer or transaction, each as then posted on the Site and

incorporated into these Terms by reference. If you do not agree, do not use the Site or place an order.

If you use the Site or place an order for a company, retailer, distributor, or other organization, you represent that you have

authority to bind that organization. In that event, “you” includes both you and the organization.

2 Eligibility

You must be at least 18 years old and legally capable of entering a binding contract to use the Site or place an order. The

Site is directed to persons in the United States. We make no representation that the Site or any product is appropriate,

lawful, registered, or available outside the jurisdictions to which we expressly offer shipment.

3 Changes to the Terms

We may update these Terms from time to time. The version posted on the Site will state its effective date. Material changes

will apply prospectively and, when reasonably required, we will provide additional notice. Your continued use of the Site

after revised Terms take effect constitutes acceptance of the revised Terms. The Terms in effect when an order is accepted

will govern that order unless applicable law requires otherwise.

4 Accounts and Account Security

You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for

safeguarding your credentials and for activity under your account to the extent permitted by law. Notify us promptly at

contact@honcooppettreats.com if you suspect unauthorized access, fraud, or a security incident. We may refuse

registration, require verification, suspend access, or close an account when reasonably necessary to protect customers,

Honcoop, or the Site.

5 Product Information and Natural Variation

We make reasonable efforts to display product descriptions, ingredients, quantities, sizes, weights, colors, packaging, and

photographs accurately. Natural animal products vary in shape, color, texture, aroma, density, fat content, and size.

Photographs are illustrative, displays vary, and packaging may change. These ordinary variations are not defects when the

product otherwise conforms to its description and applicable law.

A product’s package label and lot-specific information control over general Site content if they differ. Read the complete

package label before use. Unless a product is expressly labeled otherwise, Honcoop treats and chews are intended only for

dogs as intermittent or supplemental feeding and are not represented as complete and balanced food, medicine, veterinary

treatment, or a substitute for veterinary care.

6 Pet Safety and Responsible Use

No chew or treat is risk-free or appropriate for every animal. Hard, dense, dried, or bone-containing products may present

risks including choking, tooth or mouth injury, digestive upset, obstruction, allergic reaction, contamination from handling, or

other injury. You are responsible for selecting a product appropriate for your dog’s species, age, size, health, chewing

behavior, and dietary needs.

Consult a licensed veterinarian before offering a new treat or chew if your dog has allergies, dental disease, swallowing

difficulty, gastrointestinal disease, a restricted diet, a history of aggressive chewing, or another health concern.

Supervise the dog continuously. Do not leave a dog unattended with a treat or chew.

Provide fresh water. Offer an appropriately sized product and prevent the dog from swallowing it whole.

Remove and discard any item that becomes small enough to swallow, develops sharp edges, splinters, becomes

excessively hard, or otherwise appears unsafe.

Follow package feeding and storage instructions. Wash hands and clean surfaces, bowls, and utensils after handling

animal-derived products. Keep products away from children and other animals for which they are not intended.

Stop use and seek veterinary attention promptly if a dog shows choking, repeated vomiting, diarrhea, bleeding, abdominal

distress, lethargy, difficulty passing stool, an allergic reaction, or other concerning symptoms. Site content is general

information only and is not veterinary advice.

7 Allergens and Cross Contact

Products may contain or come into contact with animal proteins or other ingredients that can cause sensitivities. Review the

product label and ingredient statement before purchase and use. We do not guarantee that any product is free from trace

amounts of other proteins, ingredients, or environmental allergens unless the package expressly states such a guarantee.

Contact us before ordering if your dog has a known or suspected allergy.

8 Orders and Contract Formation

Your order is an offer to purchase. An automated order acknowledgment confirms receipt but does not constitute

acceptance. We accept an order when we send a shipment confirmation, make the product available for pickup, or

otherwise expressly confirm acceptance. We may reject, limit, or cancel an order before acceptance for reasons including

product unavailability, suspected fraud, pricing or listing error, legal restriction, shipping limitation, misuse of a promotion, or

inability to verify information.

If we cancel after payment has been captured, we will refund the amount paid for the canceled item and any associated

shipping charge as required by law. We may limit quantities per customer, household, account, business, payment method,

address, or order.

9 Prices Taxes and Payment

Prices are shown in U.S. dollars and may change without notice before order acceptance. Applicable taxes, shipping

charges, and other permitted charges will be disclosed before you submit payment. You authorize us and our payment

processors to charge the payment method provided for the total displayed at checkout and for any separately authorized

adjustment.

You represent that you are authorized to use the selected payment method. If a payment is declined, reversed, disputed

without a valid basis, or otherwise not received, we may suspend fulfillment, cancel the order, or pursue lawful collection

remedies. Nothing in this paragraph limits a consumer’s right to dispute an unauthorized or genuinely erroneous charge.

10 Shipping Delivery and Risk of Loss

We ship only to locations and by methods offered at checkout. Delivery dates are estimates unless we expressly state a

guaranteed date. We will make shipping representations only when we have a reasonable basis for them. If we cannot ship

within the promised time, or within the period required by applicable law when no time is stated, we will provide any notice,

consent option, cancellation right, or refund required by law.

You are responsible for providing a complete and accurate delivery address and for ensuring lawful, secure receipt. Contact

us promptly if tracking shows loss, damage, misdelivery, or delivery of an incorrect package. Title and risk of loss transfer as

provided by applicable law; no provision of these Terms shifts a risk that applicable consumer law places on us. We are not

responsible for delay caused by a carrier, weather, natural disaster, governmental action, labor disruption, incorrect

address, or other event beyond our reasonable control, but we remain responsible for remedies that cannot lawfully be

disclaimed.

11 Returns Refunds and Order Problems

Because our products are edible animal products, we do not accept returns of opened, used, partially consumed, or

improperly stored products, or returns based solely on ordinary natural variation, a dog’s preference, or a change of mind,

except where applicable law requires otherwise.

If an item arrives damaged, contaminated, materially defective, materially different from its description, or incorrect, contact

contact@honcooppettreats.com within seven calendar days after delivery. Include the order number, product name,

photographs, lot or date code, a description of the issue, and any relevant shipping packaging. Do not discard the product or

packaging until we advise you unless retaining it would be unsafe. We may request return, preservation, or disposal of the

item.

After review, we may provide a replacement, refund, credit, or other remedy. For consumers, this sentence does not make

our discretion the exclusive remedy when a nonwaivable remedy is available under law. Unauthorized returns may be

refused. Refund timing depends on the payment provider.

12 Promotions Gift Codes and Credits

Promotions, samples, discounts, coupons, referral benefits, gift codes, and account credits are subject to their stated terms,

availability, and expiration. Unless expressly permitted, they have no cash value, may not be combined, transferred, resold,

duplicated, or applied retroactively, and are limited to one per eligible transaction. We may cancel benefits obtained through

fraud, mistake, abuse, or violation of stated terms, subject to applicable law.

13 Wholesale Retailer and Distributor Orders

Business, wholesale, retailer, and distributor purchases may be subject to a quote, invoice, credit application, minimum

order, pricing sheet, shipping arrangement, or separate written agreement. Those transaction-specific terms control to the

extent of a direct conflict with these Terms. Wholesale buyers represent that they are purchasing for lawful business resale,

will maintain products in accordance with labeling and storage requirements, will not alter or obscure labels, lot codes,

warnings, or expiration or best-by information, and will promptly cooperate with safety notices, withdrawals, and recalls.

Unless Honcoop agrees in a signed writing, no buyer is appointed as our agent, franchisee, exclusive distributor, or legal

representative and no buyer may make warranties, health claims, or other representations on our behalf.

14 Intellectual Property

The Site and its content, including text, product names, logos, photographs, graphics, designs, layout, software, video, and

compilations, are owned by Honcoop or its licensors and are protected by intellectual-property laws. Subject to these

Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to access and use the Site for personal use

or internal business purchasing. No other rights are granted.

You may not copy, reproduce, modify, distribute, sell, license, scrape, frame, mirror, reverse engineer, create derivative

works from, remove rights notices from, or commercially exploit Site content without prior written permission, except as

applicable law expressly permits. Honcoop names, logos, trade dress, and product branding may not be used in a manner

likely to cause confusion or imply endorsement.

15 Reviews Feedback and User Content

If you submit a review, photograph, testimonial, suggestion, question, or other content (“User Content”), you retain any

ownership you have but grant Honcoop a worldwide, nonexclusive, royalty-free, sublicensable, transferable license to host,

store, reproduce, adapt, publish, translate, display, distribute, and use that User Content in connection with operating,

improving, and promoting our business, subject to our Privacy Policy and applicable law.

You represent that you have the necessary rights to submit the User Content; it is truthful and based on genuine

experience; and it does not violate law, privacy, intellectual property, or another person’s rights. Disclose any material

relationship, free product, payment, discount, or other incentive associated with a review or endorsement. We may

moderate or remove User Content but are not obligated to do so. Feedback about our business may be used without

restriction or compensation, but we will not publicly identify you contrary to our Privacy Policy.

16 Prohibited Conduct

You may not use the Site to violate law or another person’s rights; submit false, deceptive, defamatory, infringing, harmful,

or unlawful material; impersonate another person; interfere with Site operation or security; introduce malware; attempt

unauthorized access; harvest data or personal information; use automated means that burden or circumvent the Site;

manipulate reviews, promotions, pricing, inventory, or checkout; place fraudulent orders; or resell Site access. We may

investigate and take proportionate protective action, including limiting access, canceling orders, preserving records, and

cooperating with lawful requests.

17 Third Party Services and Links

The Site may rely on or link to third-party services, including payment processors, shipping carriers, analytics providers,

social networks, or external websites. Third parties operate under their own terms and privacy practices. We do not control

and are not responsible for third-party content or services, except to the extent applicable law makes us responsible. A link

does not imply endorsement.

18 Privacy and Electronic Communications

Our Privacy Policy explains how we collect, use, disclose, and protect personal information. By providing an email address

or phone number, you consent to transactional communications reasonably related to your account, inquiry, purchase,

delivery, safety notice, or recall. Marketing email or text consent, where offered, is separate, is not a condition of purchase,

and may be withdrawn using the stated method. Standard carrier charges may apply to text messages.

Electronic records, notices, disclosures, and signatures may be used in connection with the Site and orders to the extent

permitted by law. You may retain these Terms by printing or saving them. Contact us if you need a paper copy of a

transaction record that we are legally required to provide.

19 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ALL SITE CONTENT ARE PROVIDED “AS IS” AND “AS

AVAILABLE,” WITH ALL FAULTS. HONCOOP DISCLAIMS ALL WARRANTIES REGARDING THE SITE, WHETHER

EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND THAT THE SITE

WILL BE UNINTERRUPTED OR ERROR-FREE.

PRODUCTS ARE SUBJECT TO THE EXPRESS DESCRIPTION AND ANY EXPRESS WARRANTY, IF ANY, PROVIDED ON

THE PRODUCT LABEL OR IN A WRITTEN WARRANTY ISSUED BY HONCOOP. EXCEPT FOR THOSE EXPRESS

COMMITMENTS AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HONCOOP DISCLAIMS IMPLIED WARRANTIES

OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT A PRODUCT WILL

BE SUITABLE FOR EVERY DOG, THAT EVERY DOG WILL ACCEPT OR SAFELY CONSUME IT, OR THAT USE WILL

PRODUCE A PARTICULAR HEALTH, BEHAVIORAL, OR NUTRITIONAL RESULT.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, the exclusions apply only to the extent

permitted, and any legally required warranty is limited to the shortest period allowed by law. Nothing in these Terms

disclaims an express warranty that cannot lawfully be disclaimed or limits rights arising from a materially defective,

adulterated, or unlawfully sold product.

20 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HONCOOP AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES,

AGENTS, CONTRACTORS, AFFILIATES, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR INDIRECT,

INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA,

GOODWILL, OR BUSINESS OPPORTUNITY; OR THE COST OF SUBSTITUTE GOODS, ARISING FROM OR RELATED TO

THE SITE, AN ORDER, OR A PRODUCT, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HONCOOP’S TOTAL AGGREGATE LIABILITY ARISING FROM OR

RELATED TO THE SITE, AN ORDER, OR A PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID

TO HONCOOP FOR THE PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S.

DOLLARS.

These limitations apply regardless of the theory of liability, but do not apply to liability that cannot lawfully be excluded or

limited, including liability for fraud, willful misconduct, or any personal injury, property damage, product-liability claim,

statutory remedy, or other matter to the extent applicable law prohibits the limitation. Your jurisdiction may provide additional

rights.

21 Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Honcoop and its members, managers,

officers, employees, agents, affiliates, successors, and assigns from third-party claims, damages, judgments, losses,

liabilities, and reasonable costs, including attorneys’ fees, arising from your unlawful use of the Site, material breach of

these Terms, infringement of another person’s rights, unauthorized representations about our products, alteration or

relabeling of products, or negligent or intentional misuse, storage, handling, resale, or distribution of products. Honcoop will

provide reasonable notice and may control the defense with counsel of its choice. This section does not require a consumer

to indemnify Honcoop for Honcoop’s own negligence, product defect, violation of law, or other liability that cannot lawfully be

shifted.

22 Dispute Resolution Arbitration Class Waiver and Jury Waiver

Please read this section carefully. It requires most disputes to be resolved individually through binding arbitration rather

than in court.

22.1 Informal resolution. Before filing arbitration or a lawsuit, the claimant must send a written Notice of Dispute describing

the claimant’s name and contact information, the relevant order or account, the facts and legal basis of the dispute, and the

specific relief requested. Notices to Honcoop must be emailed to contact@honcooppettreats.com with the subject “Legal

Notice of Dispute.” Honcoop may send notice to the email or mailing address associated with your order or account. The

parties will attempt in good faith to resolve the dispute for 30 days after receipt. Any limitations period is tolled during that

30-day period to the extent permitted by law.

22.2 Agreement to arbitrate. Except for disputes listed in subsection 22.3, any dispute, claim, or controversy arising out of or

relating to these Terms, the Site, communications, an order, a product, or the relationship between you and

Honcoop—including disputes about formation, enforceability, scope, or interpretation—will be resolved by binding individual

arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules for consumer

claims and its applicable Commercial Arbitration Rules for business-to-business claims, as modified by these Terms. The

Federal Arbitration Act governs this arbitration agreement.

The arbitrator may award any individual remedy a court could award under applicable law. The arbitrator will issue a

reasoned written decision. Consumer hearings may occur by video, telephone, documents, or in the county where the

consumer resides, as the applicable AAA rules provide. Fees will be allocated under the applicable AAA rules, and Honcoop

will pay amounts the rules or law require it to pay. If AAA is unavailable and the parties cannot agree on a substitute, a court

with jurisdiction will appoint a neutral administrator or arbitrator.

22.3 Exceptions. Either party may bring an individual action in small-claims court if the claim qualifies and remains

individual. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to preserve the

status quo pending arbitration. Honcoop may seek injunctive relief in court for actual or threatened infringement,

misappropriation, or unauthorized use of intellectual property or confidential information. Claims that applicable law prohibits

from being arbitrated are not subject to arbitration.

22.4 Class and representative action waiver. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND HONCOOP

AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS

MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR

REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF DIFFERENT PERSONS OR

PRESIDE OVER A CLASS OR REPRESENTATIVE PROCEEDING WITHOUT THE WRITTEN CONSENT OF ALL PARTIES. If

this waiver is finally held unenforceable as to a particular claim or requested remedy, that claim or remedy will proceed in

court after all arbitrable claims are completed.

22.5 Jury waiver. FOR ANY DISPUTE THAT PROCEEDS IN COURT, YOU AND HONCOOP KNOWINGLY AND

VOLUNTARILY WAIVE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY RIGHT TO A TRIAL BY JURY.

22.6 Right to opt out. You may opt out of this arbitration agreement by emailing contact@honcooppettreats.com within 30

days after you first accept these Terms. Use the subject “Arbitration Opt-Out” and include your full name, mailing address,

email address used for the order or account, and an unambiguous statement that you opt out. Opting out will not affect other

provisions or your ability to purchase products.

23 Governing Law and Court Venue

These Terms and any dispute not subject to arbitration are governed by the laws of the State of Missouri, without regard to

conflict-of-laws principles, except that the Federal Arbitration Act governs Section 22. Any court proceeding must be brought

in a state court located in Webster County, Missouri, or, if federal jurisdiction exists, the United States District Court serving

that county. You and Honcoop consent to personal jurisdiction and venue there. This choice does not deprive a consumer of

a nonwaivable protection of the law of the consumer’s state of residence.

24 Safety Complaints Withdrawals and Recalls

Promptly report a suspected product-related illness, injury, foreign material, contamination, packaging failure, or other safety

concern to contact@honcooppettreats.com. Include the order number, product, lot or date code, purchase date,

photographs, and a description of what occurred. Seek veterinary care when appropriate; contacting us is not a substitute

for care.

If we or a governmental authority initiate a safety alert, market withdrawal, or recall, you agree to stop use and follow the

stated instructions. Retailers and distributors must promptly identify affected inventory and customers to the extent legally

required, preserve traceability records, and cooperate with lawful notice, quarantine, return, disposal, and reporting

measures.

25 Suspension and Termination

We may suspend or terminate access to the Site, cancel pending orders before acceptance, or refuse future service when

reasonably necessary because of fraud, abuse, safety risk, unlawful activity, repeated breach, payment failure, or threat to

the Site or others. Provisions that by their nature should survive—including payment obligations, intellectual property,

disclaimers, limitations, indemnification, dispute resolution, and miscellaneous terms—survive termination.

26 Force Majeure

Honcoop is not liable for delay or failure caused by events beyond its reasonable control, including severe weather,

disaster, fire, epidemic, war, terrorism, civil unrest, governmental action, embargo, labor disruption, transportation or carrier

failure, utility or internet outage, cyberattack, supplier interruption, or shortage of materials. This section does not excuse

payment already due or any refund, cancellation, notice, or other obligation that applicable law makes nonwaivable.

27 General Provisions

These Terms and the policies and transaction-specific terms incorporated by reference form the entire agreement

concerning the Site and applicable orders, except for a separate signed agreement. If a conflict exists, transaction-specific

written terms control for that transaction, followed by these Terms, followed by other incorporated Site policies, unless the

controlling document states otherwise.

If any provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent and the remainder will

remain effective, subject to subsection 22.4. A waiver must be in writing and applies only to the specific instance. Headings

are for convenience only. “Including” means “including without limitation.” You may not assign these Terms without our

written consent. We may assign them in connection with a merger, financing, reorganization, sale of assets, or transfer of

the Site or business, subject to applicable law. No person other than the parties and expressly identified indemnified parties

has a right to enforce these Terms.

28 Contact Information

Honcoop Enterprises LLC

Doing business as Honcoop Natural Pet Treats

Niangua, Missouri, United States

Email: contact@honcooppettreats.com

Website: honcooppettreats.com

For an order issue, include your order number. For a safety concern, include the product name and lot or date code when

available. For a legal dispute, follow the notice procedure in Section 22.